How it works...
Our program targets the very behaviors that get results. We know that the key behaviors are:

› Productivity; doing as many quality calls as possible.
› Efficiency: making sure the calls are done with minimal cost.
› Effectiveness: making sure each call is done right.

This program will pay technicians based on how well they can perform these behaviors. First, we know that a quality call will produce more copies between calls, so we measure those copies. Second, the total of those copies will be, in part, determined by how productive the tech is.

Thirdly, we know that not not using the necessary parts will cause machine performance to deteriorate. Conversely, there is also a point where excessive parts usage does nothing to improve performance. So our program will pay technician to make good decisions. Using your company to set benchmarks for parts usage, we set realistic targets and pay based on the progress towards those goals.

Without benchmarking, you can't truly say your performance is as good as it should be. Even our best servicing customers are saving thousands of dollars each month using our information.

Our data can pinpoint specific serial number that are not performing and how much you can save by improving that performance. Try that with your own system. You could be profitable on every unit and still have a CPC higher than the national average.

John Hobbs, Director of Service- SolutionOne:
"I have been extremely happy with both the BEi product and the exceptional support I receive. The data we pull from BEi is extremely valuable when dealing with our vendors and the integrity is respected by those vendors. Additionally, the TechComp program has helped me focus the Service Technicians on the quality objectives which make us successful."

Sue Asher - CBS:
"I am a bit unique to the Service Manager Field. I have had no field experience, and I am a woman two strikes. However when we obtained BEI, even a rookie can look good. The support is amazing, they call back with the information you need and even give you more than expected.

BEI is a must in this industry. There are so many reports and information that would take you hours, even days to gather and BEI has it at your fingertips. They are constantly updating and giving you even more information. BEI is like my assistant, it has all the information and I get all the credit. Thanks for all you and your staff’s help Steve!"

Ed Kangas, Field Service Supervisor - Marimon Business Systems, INC:
"Our techs work hard to be the top tech each month...by analyzing our performance through BEI we are able to determine exactly what things we need to do to help them improve their performance.

Our callback percentage is dropping because the techs are doing complete calls… We are holding fewer calls for parts because we use our monthly stats to improve our parts restocking program.

Compiling parts usage reports and machine statistics is easy with BEI…and when I have a question about the program it’s easy to get the answer…sometimes in just minutes!... "

Peter G. Humphrey, Service Manager - Office Copying Equipment, LTD:
“BEI Services and the Technician Compensation Program have reduced our parts cost by 28%!”

Ron Coleman, Service Manager - Business Alternatives INC:
"I was introduced to BEI Services about 2 years ago at ITEX in Las Vegas. At the time, I was working on a new bonus plan for my technicians. I was presented with a solution that sounded almost too good to be true. As a Service Manager, I spent a lot of hours preparing statistics each month in order to see where we stand as far as parts, call times, cbc’s and so on.

I also needed these numbers for our old bonus plan to work. Now, BEI does it all in just a few minutes per month. I get more information than I ever have before and a bonus plan incorporated within it. They have provided a solution for our company that not only saves time, but increases profits as well."