Service Managers UniversityOur Business is improving your bottom line.With our industry's most widely used business model placing the service department in a primary roll as profit producer, this course is specifically designed to help move service management from "Break-Fix" to that of a successful Business Manager. We will be stressing cost containment, how to analyze a P&L, understanding profitability at the account level (or lack of it), how to determine the necessary amount of technicians to meet both productivity as well as financial goals and many other details. For today's service manager to be successful, they must have an understanding of cost analysis and how they can impact that cost in a positive manner. Measuring technicians productivity is critical to insure that labor hours are indeed cost effective. Once we can establish our operating cost, we can also develop a strategy to allow us to price maintenance agreements to enable us to meet business goals and requirements. Without proper M/A pricing, we are guaranteed to fail. Customer satisfaction and growth can be accomplished through shifting service from reactive to proactive, which will be covered as well. This course should be a MUST for Service Managers! Jack has over 30 years of experience in service management and has met or exceeded the BTA Model Targets for Gross Profit in an actual dealer location. Learn from one who has done it, not just talked about it!
Download or click here for more information and please visit: www.jackduncanconsulting.com.
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