| Technician Compensation |
BEI Services has the only turnkey technician compensation program in the industry. Providing dealers with a true pay for performance incentive plan.
When our customers implement the program, they see reductions in cost per copy, total calls, response times, manpower requirements, and an increase in technician longevity.
To date customers who have implemented this program have seen an average of 20% or more reduction in service costs, better response times and improved machine performance.
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How it works...
Our program pays technicians a commission for every copy they can manage. This is measured from each call the tech completes to the following call. If the following call does not meet our callback standards the technician looses those copies. We then take those accumulated copies and weigh them against the parts used to get them, to come up with a parts CPC.
The techs parts CPC is measured against a pre determined goal for the volume of copies managed. If the tech is under the goal a percentage of the savings is passed back to the tech, over the goal and an equal percentage is taken from their bonus. It works because it address's all the key behaviors we need to improve; Effectiveness, Efficiency and Productivity.
It works because your techs must only remember 3 key things; Do more quality calls per day, make each machine work longer between calls, use only the necessary parts, no more, no less.
This is turnkey program that will relieve you of the time and effort spent compiling and correcting your own numbers as well as increasing the amount of useable data available to you. You then spend your time supporting and managing the change not trying to find what needs to be changed.
We now have close to 3000 technicians being paid via this program, making it the most successful and comprehensive program of it's type in our industry. |
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