As published in ENX Magazine - July 2012
“The golden rule never goes out of style,” E.O. Johnson, founder of EO Johnson Office Technologies, said. When he opened his business in Wausau, WI in 1957 the business model was simple – treat customers the way you want to be treated. Honesty, integrity, and respect were the non-negotiable standards.
Fast forward 55 years and the non-negotiables are unchanged. The business E.O. started as well as the business products industry, however, has changed dramatically. Today, EO Johnson Office Technologies has four offices in Central and Western Wisconsin and Eastern Minnesota, nearly 200 employees, and is a business technology company. Mary Jo Johnson, E.O.’s daughter, leads the company.
Being a trusted advisor to customers for their business processes and technology is the company’s focus today. The EO Johnson portfolio includes managed print services, document solutions, lean office processes, network services, production print, vertical market expertise, and pure water drinking systems. A stellar sales team (where the average company tenure is 14 years), an award winning service division, and an extensive product line differentiate EO Johnson.
BEI is part of EO Johnson’s success. BEI’s Comparative Reporting provides hard data on the performance and pricing of an ever-growing list of complex machines, and the Technician Compensation program analyzes technician performance, providing benchmark comparisons. With these, EO Johnson has an edge in pricing products and establishing technician incentives and compensation.
As published in Image Source Magazine - July 2012
Established in 1956, the Ray Morgan Company (RMC) has grown to be Canon’s largest independent dealer in the western U.S. Other product lines include: Kyocera, Samsung, HP.
RMC has the resources to compete with national organizations and remains committed to being locally-owned in order to optimize customer service. Being community-based allows for rapid decision making, enhancing the customer experience.
RMC management recognizes that bigger is not always better. Every single RMC employee is highly responsive and customer focused.
The ownership group is involved in day-to-day operations: each one accessible by phone.
RMC generates 50 million dollars in annual revenue, employs 260 people in three states, including 75 highly-trained service technicians. Additionally, RMC has a full-blown professional services division with a helpdesk and 15 certified network engineers.
Another competitive advantage: in-house financing, a substantial benefit to the customer “In today’s economy companies are forced to look for ways to reduce cost and become more efficient,” says RMC President Greg Martin. “RMC offers these companies technologically advanced solutions that dramatically increase productivity and reduce costs in the areas of document management, output, filing, reproduction, and distribution.”
RMC is a strong proponent of BEI Services and would recommend them to all dealers. Visit www.raymorgan.com.
As published in ENX Magazine - June 2012
Image IV has been proudly serving thousands of customers of all sizes and industries in the greater Southern California area since 1980. We are proud to be an authorized dealer and factory-authorized service provider for Konica Minolta, Toshiba, Samsung, HP, Lexmark and KIP.
In 1980 it was all about standalone analog equipment; today it is much, much more. We provide a coordinated suite of hardware, software and management services designed to optimize the imaging environment of our valued clients. Delivered by an experienced and dedicated team of professionals; these products and services are delivered with integrity and good old-fashioned common sense.
BEI Services has been a significant factor in our success. Utilizing their programs, tools and highly useful comparative data has enabled Image IV to continually enhance the quality of service provided to clients. BEI Services has been a key factor in the ability for us to retain and improve our position as one of the premiere service providers in Southern California.
Moving forward, we will continue to be a company dedicated to providing quality products and services at fair and reasonable prices, delivered with a smile. Give us at call at 800.473.5424 and you’ll be warmly greeted by our receptionist, not an automated device. Our personalized attention to you begins from there and never stops!
As published in Image Source Magazine - June 2012
Marco is one of the largest copier dealers in the country and is an authorized dealer for HP, Canon, Sharp, and Konica Minolta copiers, printers and MFPs. Marco also provides managed print services, document management solutions, digital color and black and white production print systems, color management, and variable data and work flow software applications. Marco takes great pride in the experience and attentive service its team of 200 factory-trained and certified service technicians provide their customers. Marco’s dedication to service is the reason they are designated as one of the PROs Elite 100 and a Konica Minolta Pro-Tech Service Center.
In 2012, Marco received the ImageSource Perfect Image Award for Outstanding Managed Services program as well as 2012 Dealer of the Year. Marco has grown its Managed Print Services o ering from 2200 to 21,000+ printers over the past four years and planson expanding its nationwide MPS coverage in 2012.
Marco stays actively involved in the copier industry by serving on the following boards: Service Manager Dale Evens is a member of the Konica Minolta Services Advisory Board; CEO Je Gau is a member of the Sharp National Dealer Board and chair of the American Coop Dealer Group Board.
As published in Image Source Magazine - May 2012
Metro Sales, a Six Sigma company, has been proudly serving customers since 1969. Through our demonstrated commitment to customer satisfaction, Metro Sales has grown to become the largest independent provider of Office Imaging Solutions in the Midwest. We emphasize the importance of continuous improvement and seeing our business from the customer’s perspective. The drive for continuous improvement is one of the main reasons Metro Sales has grown to a company with over 250 employees and a customer base of well over 20,000. Metro Sales was the first dealership to receive Ricoh’s coveted Chairman’s Award. The award was given on the basis of Metro’s quality service, support of the customer and efficiency of operations. Metro’s Service Department has also won Ricoh’s Service Excellence award in 18 out of 19 rating periods. Corporate Headquarters is located in Minneapolis and nine branch locations are located throughout Minnesota and North Dakota.
In 2000 we came across a company called B.E.I. Services. After doing some research into their services, we quickly realized their solution was exactly what we had been searching for. Use of their program has offered us the ability to effectively monitor and benchmark the performance of our machines and technicians. Most importantly, it has provided us the tools necessary to properly incent our field staff for behavior we feel is most beneficial for both Metro Sales and our customers.
As published in ENX Magazine - May 2012
Koch Brothers has been passionate about solving business problems for clients since 1889. Koch Brothers introduced the first copier in the state of Iowa in 1955; and since that time, remains the premier Lanier dealer in our market area today! Selling and servicing Ricoh, Lanier, HP and OKIData, Koch Brothers prides itself on providing competitive pricing, superior delivery and outstanding services; which is the reason many customer relationships extend for decades and decades. We attribute much of our success and profitability to the long-term relationships established over the years. Koch Brothers has earned a reputation for quality, and upholds an ongoing commitment to excellence. Koch Brothers was awarded the rating of a Five Star Solutions Certified Dealer by Ricoh, has been recognized with Lanier’s award for service excellence every year since 1972!
To maintain the highest standard of excellence within the industry, we use BEI Services to benchmark our performance against other exceptional dealers within the BPCA group. We then utilize BEI’s Worldstats™ statistics to gain further insight into the costs associated with providing field service to a growing base of increasingly complex devices. With costs, performance and productivity properly understood, pricing, margins, staffing, inventories and territories can be optimized. This allows for greater profitability, even in today’s competitive environment. Using BEI’s Technician Compensation program has also helped us to incentivize the kind of technician behavior that “wows” our customers!
As published in ENX Magazine - April 2012
BEI Services salutes Des Plaines Office Equipment as industry innovator.
Chicago-based Des Plaines Office Equipment (DPOE), founded in 1955 is a nationally-recognized, award-winning family business with 75 employees, three locations, and a 55+ year reputation for cutting-edge solutions for business owners and organizations.
Providing managed network services, managed print services, office equipment and innovative technology de‑ ne DPOE’s core areas of expertise. DPOE is a leading provider of Sharp, Oki Data, Kyocera, and InfoDynamics. Schools, hospitals, law office, accounting firms, chambers of commerce and financial institutions make up DPOE’s diverse client base. DPOE recently became the first in the Chicago area to carry the innovative, interactive Sharp whiteboard technology, elevating conferencing room sharing of information both locally and remotely.
This follows another recent DPOE innovation, having added the Agiliant Affiliate Network to its offerings. With this partnership, DPOE will be able to provide enhanced IT (managed network) and print management services virtually anywhere in the United States. As a national speaker and board member of the Select Dealer Group, Chip Miceli has built his business through innovation and acquisitions (four companies in the last ‑ five years).
For additional information, please call 847-879-6400 or visit www.dpoe.com.
As published in Image Source Magazine - April 2012
Thermocopy, in business since 1964, is East Tennessee’s largest and most experienced business technology company. They provide the infrastructure, both software and hardware, that helps businesses better manage their information work flow, whether it is paper to paper, paper to digital, digital to paper, or digital to digital. They assess the “who, what, when, where, and how” of information creation and flow, and then provide better, faster, easier, greener and more economical solutions.
Thermocopy backs their technology with a level of service unparalleled in the industry. They are one of the few companies in the industry that employs an on-site, manufacturer certified trainer and has a state-of-the-art training center for their service technicians. With up-to-date training on the products, clients experience their equipment being fixed faster with a higher percentage of 1st visit fixes.
Thermocopy customers also benefit from the Supportworks Integrated Call Center that includes certified, technically-skilled professionals to provide fast support response, a heightened level of service, and better information flow to technicians in the field. This translates into better up-time percentages resulting in a lower total-cost-of-ownership.
Thermocopy is recognized on a regular basis, both regionally and nationally, with many awards, but praise from Thermocopy’s “Raving Fans” customers is the best confirmation that they are consistently exceeding expectations. View the many positive customer comments at www.thermocopy.com.
As published in ENX Magazine - March 2012
Since our beginnings in 1955 we have had one simple goal – to deliver great value in an honest, friendly manner. We specialize in implementing technology solutions that work . . . If it has to do with information flow & control, we can help! With over 75 associates we are large enough to handle your most complex applications and still small enough to care.
I believe our company culture, as defined by what we call "Corporate Intent", is a key component in our success. It guides us in everyday decisions and long-term direction, and keeps us grounded in what is important. Because of this, we are able to attract and retain great people who are passionate about what we do.
We are a second generation, Oklahoma-based Company. I started working for my parents in 1966 when I was 10 years old, helping in the warehouse for 25 cents an hour (I was probably overpaid). As a teenager I worked in our service department during the summers, and when I graduated from college I moved to Enid Oklahoma as the sales rep for our northwestern marketplace. It was there that I learned the importance of constant contact with my clients.
Our success depends upon serving our clients well; we channel our energies toward being your trusted advisor. We have lots of great products & services, supported by product specialists who know how to design solutions that work. Think of us as your VP of Documents. If we don't have a solution that will work for you, we'll help you find it from another company.
We know that if we care for you as a friend first then we have a greater chance of building a valuable, lasting relationship.
As published in Image Source Magazine - March 2012
Nevill Imaging Solutions, headquartered in Dallas, has 6 locations in Texas and Mexico, and has become the leading MFP / Document solutions in the country. What we believe after 37 years in business is; the way to keep our customers happy is by going the extra mile.
That direction comes from the top person, Reed Melnick, CEO / President. With 33 years of industry experience, Reed stays involved with customers and daily operations. He also continues to drive the company in the right innovative direction. We employ about 100 "Nevill Maniacs" that form a great team and, as a unit, deliver our Platinum commitment to our clients each and every time.
This year we are proud to be the recipients of the following awards: "The Week in Imaging" Elite Dealer, One of Collin County 60 Strongest Companies, Sharp's Hyakuman Kai and Kyocera's Premier Dealer. We appreciate being recognized by our peers and the industry as a great company to do business with and work for. 2012 also sets a new benchmark for Nevill Imaging Solutions with its new products offering the full line of Canon Imaging Products through all of our branches.
We look forward to growing our customer base with these additional products previously not offered by Nevill. At Nevill Solutions, our quest is to set the standard for service excellence. We selected BEI Services to help us achieve that excellence. We implemented and managed their entire suite of products allowing us to see phenomenal results very quickly, which translated to improved customer satisfaction, increased employee morale and thousands of dollars in savings every month.
As published in ENX Magazine - February 2012
Loffler Companies, Inc. and its 285 team members have been exceeding client expectations for over 25 years, providing and servicing Canon, Konica Minolta, HP, and Toshiba copiers, MFP's, and production print devices in the eight county Twin Cities and St. Cloud Minnesota areas, as well as Western Wisconsin.
Our clients appreciate our dedicated service teams and the support they get from their certified on-site trainers and team specialists that utilize state of the art laptop and EVO smartphone technologies to maximize MFP uptime.
Our large IT professional services team is used to support the rapid growth of not only our IT Managed Services business, but also the MFP population and Managed Print Services for clients and technicians.
Loffler clients also appreciate that they can go to one partner for a solution they can count on whether it be copiers, printers, telephones, IT Managed Services, Managed Print Services, dictation voice call recorders, document management, or on-site facility managed copy centers and mail services.
With our newly upgraded iNOC (integrated Network Operations Center) facility, customers receive our "one call" assistance that ensures them no matter what technologies or services they have with Loffler Companies; they can be confident they will get the same excellent service across all products we support.
As published in Image Source Magazine - February 2012
For nearly 50 years, Copy Products, Inc. has been dedicated to providing the best technical service available to its customers. Representing KonicaMinolta, Toshiba, and Samsung along with servicing all major printer lines is an enormous task. With six offices covering over eighty counties in Missouri, Kansas, Arkansas, and Oklahoma, quantifying service metrics has always presented a challenge.
BEI has answered that challenge by providing a method of rewarding service excellence while identifying areas where there is an opportunity to improve. The data we receive from BEI allows Copy Products, Inc. to be sure our field technicians have the skills and inventory to repair the machine correctly the first time.
By monitoring First Call Efficiency, Parts Cost, Costs Per Page, and other vital service statistics, our customers can be assured they are receiving top notch service from the preeminent office equipment company in the area. Our investment in BEI has been one of the best we have made in the past 20 years. Copy Products, Inc. customers can look forward to a long and satisfying business relationship, in addition to the latest technology and most cost-effective service response in the industry!