The 'Did You Know?' live webinar series presented by BEI Services will consist of five thirty minute informational webinars designed to help your dealership improve service performance. These webinars will be educational and beneficial for Owners, CFO’s and anyone with departmental responsibility for Service and Aftermarket. All webinars are open registration and you do not have to be a BEI Services customer to attend.
Join us for PART TWO of the no cost webinar series: 'Did you know?'
Date: Friday, April 14, 2017
Time: 3:00pm - 3:30pm EDT
Jack Duncan, Director of REACH Leadership, BEI Services, Inc.
Did you know… The Structured Service Department
In the next webinar event in our 5 part 'Did You Know?' series, we will be discussing the value of having a structured environment in the Service Department to ensure things such as career growth for employees, performance appraisals & incentives and the ability to provide ProActive Service to clients. Businesses such as McDonalds all have a Recipe for Success that makes everything work in an excellent manner – does your Service Department have one?
You do not need to be a BEI customer to attend this no charge informational webinar.
About the Presenter:
From the start of his career, Jack Duncan has played an integral role in various positions within the office technology industry. He has held Service Management, Technical Management, Director of Service and VP of Service positions at prominent dealerships and manufacturers includingASI Business Solutions in Dallas, TX and Ricoh Corporation. In addition, he held a position on the board of the OMD User Group, teaching many classes before opening his own consulting firm, JDC – Jack Duncan Consulting where he developed and taught Service Managers University and consulted dealerships nationwide. Most recently, Duncan took a position as VP of Service for Standley Systems, the largest dealership in Oklahoma, transitioning the Service Department from good to elite.
Jack will be hosting the the REACH Leadership Development Academy in Oklahoma City in March, 2017. If you have questions regarding this event, please email email@example.com.